Whistleblowing Policy
The whistleblowing channel for Vianatece Artesanato Tecelagem, Lda. / LethesHome / LethesHome Apartments was established in accordance with applicable legislation and good corporate practices, reinforcing its commitment to the principles of transparency and ethics.
The aim of this channel is to facilitate the identification of potentially irregular situations or infractions, including reasonable suspicions, whether real or potential, that have occurred or are considered highly likely to occur.
Please note that this channel does not replace the current contact method for "Complaints about service provision" – the respective complaint should be sent to the email address: vianatece@vianatece.pt
To file a complaint, you should send an email to denuncias@letshome.pt
or Send a letter to the postal address:
.
Vianatece Artesanato Tecelagem, Lda.
Neiva Industrial Zone, Phase 2 - 4935-232 Neiva, Viana do Castelo
.
marked "confidential".
Whistleblower principles and protection
Independence, impartiality, confidentiality, data protection, secrecy, and the absence of conflicts of interest are guaranteed in the handling and analysis of complaints received.
In any situation, the whistleblower is protected against any form of retaliation, and is given the possibility of filing an anonymous complaint, in accordance with the law.
Who considers themselves a whistleblower?
The individual who reports or publicly discloses an irregularity or infraction.
Who can file a complaint?
- Customers.
- Collaborators.
- Former employees.
- Service providers, contractors, subcontractors and suppliers, as well as any persons acting under their supervision and direction.
- Holders of shareholdings, persons belonging to administrative or management bodies or to fiscal or supervisory bodies of Vianatece Artesanato Tecelagem, Lda., including non-executive members.
- Volunteers and interns, paid or unpaid.
- Others.
Responsibility for managing the complaint
Complaints will be received by the relevant department of Vianatece Artesanato Tecelagem, Ltda., which, after registration and classification, will proceed with the handling process, including forwarding them to the areas responsible for analyzing and monitoring the process.
According to the law, Vianatece Artesanato Tecelagem, Ltda. is responsible for handling, investigating, and taking action regarding complaints received, with these complaints being processed through an internal IT platform.
Anonymous Complaints
Vianatece Artesanato Tecelagem, Lda. is committed to respecting anonymity in all cases where the complainant wishes to file an anonymous complaint, regardless of the level of detail contained in the complaint and the possibility of identifying the complainant through the facts described. It is clarified that Vianatece Artesanato Tecelagem, Lda. will process all complaints, anonymous or not, provided they contain sufficient and relevant information to allow for investigation. Notwithstanding this treatment, all complainants will be notified at the email address from which the complaint was made. To check the status of the process, you must request it via email, indicating the ID assigned by Vianatece Artesanato Tecelagem, Lda. to your complaint.
Scope
Complaints can be filed in the following areas:
- Conflict of interest
- Consumer Protection
- Public health
- Product safety and compliance
- Food safety for human consumption
- Environmental Protection
- Privacy and personal data protection
- Network and information systems security
- Inappropriate Conduct
- Misuse of resources
- Discrimination or Prejudice
- Harassment (moral or sexual)
- Fraud and Corruption
- Money laundering and terrorist financing
- Others
We reiterate that all situations not related to the topics described above should be addressed through other communication channels, namely:
Complaints regarding service provision – via email vianatece@vianatece.pt
Information that should be included in the whistleblower's email.
What is the relationship with Vianatece Artesanato Tecelagem, Lda / LethesHome / LethesHome Apartments?
Employee/ Former Employee/ Supplier/ Client/ Others
What type of complaint?
Conflict of Interests / Consumer Protection / Public Health / Product Safety and Compliance / Food Safety for Human Consumption / Environmental Protection / Privacy and Personal Data Protection / Network and Information Systems Security / Misconduct / Misuse of Resources / Discrimination or Prejudice / Harassment (moral or sexual) / Fraud and Corruption / Money Laundering and Terrorist Financing / Other
The event has already occurred.
Yes or no
There are witnesses.
Yes or no
How certain are you about the fact you are reporting?
I'm sure / I suspect / I heard
Description of the complaint
Personal Data Protection
By submitting this complaint email, you declare that you are aware of the conditions under which your personal data is processed, and you should consult the Privacy Policy for this purpose.
Also learn about the rules for processing personal data within the scope of the Vianatece Artesanato Tecelagem, Lda / LethesHome/ LethesHome Apartments Complaints Channel.
Vianatece Artesanato Tecelagem, Lda. will conduct the receipt, investigation, and handling of your complaint responsibly, independently, and with integrity.
